OIT HOTELS Registered Trademarks in France
Luxury-hotels.co.uk ®
Mauritius-seychelles.com ®
Dubai-abu-dhabi.com®

Please read our Terms of Sale carefully

1. Any order for a trip (offer) placed on the sites signifies that the User has accepted the Terms of Sales of the trip.
   The Internet sites of OIT Hôtels, a travel agency based in Nice, France, are :
   www.maurice-seychelles.com
   www.dubai-abu-dhabi.com
   www.mauritius-seychelles.com
   www.hotels-de-luxe.fr
   www.luxury-hotels.co.uk
   
2. OIT HOTELS SARL (hereafter "OIT HOTELS") is the owner of government-issued license IM006120003, recorded at the registry of travel and tour operators in France.
   Its surety bond is provided by: SOCIETE GENERALE, 29 Boulevard Haussmann, 75009 Paris, France.
   It has taken out professional liability insurance with: ALLIANZ IARD, 87 rue de Richelieu, 75002 Paris, France. Consumers may consult our registration number at any time at : www.atout-france.fr
   Download OIT HOTELS Registration Certificate
3. The deals (travel offers) from OIT HOTELS offered on its site all have a date up until which they are valid (validity deadline) which each user must check . In this regard, OIT HOTELS draws users' attention to the fact that some search engines continue to reference old pages from the site containing offers with expired deadline and therefore they should not be taken into account.
4. Prior to departing, travelers should make sure they have the proper documents required by local police, customs' or health authorities. Useful information in that regard may be found at the following site: Ministry of Foreign Affairs.
5. Travelers must abide by the new measures that went into effect as of November 6, 1995, restricting liquids in carry-on luggage. During security checks, you must show your bottles and tubes which must be no more than 100 ml each in a separate closed transparent plastic bag measuring about 20 cm by 20 cm. In order to not slow down security procedures and ensure your products are not confiscated before boarding, it is important that you read this information carefully. Here's a tip: check as much luggage as you can and only keep in your hand-carried items what you will need during the trip.
6. For specials and promotions, prices shown on our internet sites already include a price reduction.

Special Terms of Sale

Price/ Payment

• All our prices are listed in Euros. (They are in U$D or GBP for outside of France)
• The all-inclusive price for trips and holiday stays varies according to when the trip takes place, the number of participants and the airline.

Our prices are contractual rates. Prices for trip/holiday stays are therefore non-negotiable.- Registration takes effect after OIT HOTELS has received a deposit on the payment or payment in full. To register under 30 days before departure date, the full amount of the holiday stay must be paid. If departure is over 30 days away, an immediate 30% minimum payment of the total amount must be made. The balance is due at the latest 30 days prior to departure without a reminder from OIT HOTELS according to the terms applicable to deposits, and failure to so would entitle OIT HOTELS to terminate the contract under the cancellation terms of this document. Only the services listed explicitly in the Sign-Up Form are part of the all-inclusive package. Payment by check is not accepted. Payment by bank transfer is accepted when made more than 30 days prior to departure.

The all-inclusive amount does not include (unless otherwise stated on the Sign-up Form): all services provided prior to departure check-in and after airport arrival on the return leg of the trip, personal expenses (tips, telephone calls, various deposits etc.), vaccination expenses, visa, additional travel insurance, optional excursions and in general all services which are not expressly included in the sign-up form, excess baggage weight, drinks during meals, airport taxes and any government taxes that were not in effect on the sign-up day. A general amount for these fees is usually given to you when you have filled out and validated your purchase order. These amounts may actually be higher or lower without notice from the levying authorities. Also, besides the airport and/or local fees/taxes you pay for directly with your order, additional local taxes may be levied by local authorities in some countries and must be paid in the destination country in local currency, euros or US dollars.

1. transportation prices, related, in particular, to fuel prices.
2. Fees and taxes relating to the services offered such as landing, embarkation and disembarkation taxes in ports and airports.
3. Foreign currency rates applied to the trip or holiday stay considered.

Cancellation/Change by the Client

1. Cancellation
   All cancellation requests must be sent to OIT HOTELS via registered letter with return receipt request. The date stamped on it by the Post Office shall be considered to be the cancellation date. This shall entail the following minimum fees:
   
   Cancellation Date – More than 30 days prior to departure: 30% of the total price of the trip with a minimum 100 euros per person. This fee will be in addition to any fees requested by the service providers and the client will be informed of this prior to confirming the cancellation.
   - 30 to 21 days prior to departure: 40% of the price of the trip
   - 30 to 15 days prior to departure: 50% of the price of the trip
   - 14 to 8 days prior to departure: 75% of the price of the trip voyage
   - Less than 7 days prior to departure: 100% of the price of the trip.
   
   For trips or holiday stays that come totally or partially during school holidays in Europe, the following cancellation fees will be charged:
   - Over 60 days prior to departure: 50% of the price of the trip
   - 60 days prior to departure through the date of departure: 100% of the price of the trip.
   - In the event of cancellation, service and insurance fees are not refundable.
   
   Any interrupted or shortened trip, or any service not used due to the client will not give rise to any refund, in particular, any seat on an outbound or inbound flight. For those with optional insurance coverage for interrupted holiday stays, coverage must be in agreement with the cancellation terms under the general and special coverage in the policy.
   - For departure no-shows, we reserve the right to cancel the other services and the return ticket. Being booked on another flight, and possible transfer and accommodation to the extent possible and at the buyer's liability shall give rise to paying for a new ticket and any other additional services that might be required.
   - If the client does not abide by the payment schedule, OIT HOTELS will consider this as a client-initiated cancellation.
   OIT HOTELS strongly recommends that clients purchase cancellation insurance from our partner JS Insurance
2. Changes
   All change of travel plans other than adding a passenger(s) or ground services prior to departure will give rise to the following charges:
   - Over 30 days prior to departure: 55 euros per person
   - 30 to 8 days prior to departure: 80 euros per person
   - Under 7 days prior to departure: 150 euros per person.
   These charges will be added to any charges requested by the service provider and the client will be informed of this prior to confirming the cancellation.
3. Transfer/Sale
   As provided for under Article 18 of the Law of July 13, 1992, a client may transfer (sell) its contract (except for insurance contracts) to a third party as long as OIT HOTELS is informed of this in writing at the latest seven days prior to the start of the trip. The names and addresses of the tranferee(s) and/or members of the party for the trip must be indicated and it must be shown they meet the same conditions as the transferor (transferring party) for the trip or stay (children especially should be in the same age group(s).) In advance, the transferor or transferee must pay a minimum fee of:
   - Over 30 days prior to departure: -25 euros per person
   - 30 to 8 days prior to departure: 50 euros per person.
   - Less than 7 prior to departure: 150 euros per person.
   The transferor or transferee shall be jointly and severally liable for paying any outstanding balance on the price and any additional fees arising from this transfer (sale). In any event, if OIT HOTELS' expenses are higher than the aforementioned ones (flight with no reservation change possible), the exact amount we pass on shall be due by the client upon our justifying these extra expenses. Additional insurance coverage policies may not be refunded and are not transferable in any case.
   

Cancellation/Change by OIT Hotels Agency

1. Cancellation
   If cancellation becomes necessary due to circumstances of force majeure or the security of the travelers, the client shall have no basis for a claim. The (website) descriptions contain a minimum number of passengers below which the service provider reserves the right to not provide service. In that event, OIT HOTEL informs the client in any manner it deems suitable 21 days prior to departure at the latest. The client is immediately refunded all amounts that have been paid. The client may not claim damages. In some cases, the service may be kept despite an insufficient number of members in the party (participants) on the basis of an additional amount the client will be asked to pay.

Travel Information

1. Scheduled changes/carrier liability
   In the event scheduled travel times are changed due to the carrier, in particular in the case of special, charter flights, we may not be held liable unless the change is over 48 hours. In the event that a change is related to force majeure, the 48 hours begins as of the time the force majeure is no longer in effect. If the 48-hour deadline is exceeded, our liability shall be limited to a lump-sum indemnification releasing us from all liability, and it shall be equal in value to the pro-rated ground-based services for a 24-hour indivisible period of time by which it has been exceeded regardless of financial consequences to the passenger. Furthermore, the carrier reserves its right, in cases of events beyond its will or technical constraints, to transport the clients by any method of transportation it chooses that shows reasonable diligence without passengers being entitled to file any claims in this regard. For our trips, we make use of different carriers which have their own liabilities vis-à-vis passengers. Carrier liability is limited to its obligations as a public carrier, and is limited by the terms and conditions printed in the contract on the passenger ticket. The airline assumes sole liability for any damage, losses and accidents that might occur to passengers, their animals and their luggage.
2. Reconfirmation of return flight
   Return flights must be confirmed from the destination end prior to the return flight 72 hours in advance of the departure with the airline. For package travel deals, this formality is generally performed by the agency's local representative. And you may be requested to reconfirm with that representative.
3. Expectant women
   OIT HOTELS hereby informs its clients that airlines sometimes refuse to allow an expectant woman to board a flight when the company believes that there is a risk of premature delivery during the trip due to the stage of pregnancy (term).
4. Children
   Children under the age of two are not assigned a seat on the plane. Unaccompanied children under 15 may not travel on their own.
5. Luggage
   Generally, luggage is carried free of charge up to a limit of 20 kilos per person for those with assigned seats, which excludes children under the age of two.

As this allowance is lower on some carriers, it is recommended that baggage weigh no more than 15 kilos. There will be a charge for excess baggage according to rates applicable to individual passengers and at their expense. Any checked piece of luggage that is lost or damaged must be reported by the passenger to the airline and possibly the insurance company if additional insurance for covering baggage has been taken out.

Accommodation

1. Accommodation ranking
   The number of stars awarded to a hotel in our descriptions comes from classifications established in reference to local standards in the host country and may, therefore, differ from French and European standards. OIT HOTELS makes its best effort to give you accurate information on your accommodations. The ideas we express in the descriptions come from our knowledge of these establishments and the opinions of our associates.
2. Changes within hotels, of hotels, and to itineraries and bus tours
   As much as possible, clients will be informed in advance of any changes and OIT HOTELS' suppliers will give them accommodations in the same category that was originally proposed. No damages may be claimed by clients in this regard. Also, in some countries, tours and bus tours may be change itineraries but all visits and stages of a visit will be kept. In addition, due to unexpected circumstances beyond our control that may arise when traveling, especially abroad, group members are advised that tour/visit descriptions may at times differ from actual tours/visits and we apologize in advance for that. Holidays and religious holidays, strikes and demonstrations occurring host countries visited may lead to changes in tours and excursions beyond the control of the operator.
3. Activities and services
   Although all activity descriptions have been confirmed to us by our service providers and we have published them in good faith, it may happen that, for reasons beyond our control, having to do with the service providers themselves, that some activities and services may have to be interrupted or cancelled without prior warning. OIT HOTELS disclaims all liability should this occur.
4. Activities and sports' activities during the holiday stay
   Some activities that have been proposed may present risks, in particular, for young children. The OIT HOTELS travel agency disclaims all liability in the event of an incident or accident of this kind. Some activities described may be cancelled by our local service providers for weather-related reasons, force majeure, holiday stays taking place outside the normal tourist season or when the minimum number of participants required for the activity is not met (for example: team-type sports, or child care). In these cases, OIT HOTELS disclaims all liability. Some sports' activities such as diving, deep-sea fishing, hiking require good physical condition and clients must make sure, prior to their trip, to have medical tests performed to make sure they may engage in these kinds of activities without risk to their own health.
5. Photographs and descriptions
   We make every effort to illustrate our offerings with views that provide a realistic view of services we offer. However, be aware that the photos and illustration in our descriptions are merely an illustration of our services. OIT HOTELS may not be held responsible for anything other than using them to indicate the category or ranking of these services.

Formalities

• OIT HOTELS is expected to inform you about the administrative and health formalities for entering destination country or countries. These formalities can change. The information is provided for purposes of example and concern only adults with French nationality. Persons from other countries should obtain information on these matters from the consular authorities in their own countries or from the destination countries. Visa and/or vaccination fees are borne by the client.
• OIT HOTELS is not liable for sanctions and/or fines to which participants could be subject, resulting from their non-observance of any health, administrative, customary or customs' regulations in France or the destination country and any consequences that might arise therefrom, disclaiming any liability in that regard and any ticket refunds related thereto when a client is prohibited from boarding due to not being able to show identification and/or health documents required for the trip or showing outdated ones.
• Prior to departing, clients must make sure they have the proper documents as required by local authorities for police, customs or health formalities. Useful information in this regard can be found on the following site: Ministry of Foreign Affairs (Ministère des Affaires étrangères).

Delivery of Tickets/Travel Itineraries

Tickets and travel itineraries (for packages only) are delivered at no cost electronically. Some tour operators have their partners send you the documents through the mail or via private shipping companies directly to your home (for travelers leaving from France). OIT HOTELS disclaims all liability for delivery errors arising in this regard. OIT HOTELS, does, however, agree to provide clients with all the items required for filing a justified complaint with the private company.

Force Majeure

In law, force majeure is understood to be an external event that is both unforeseeable and insurmountable, preventing the clients, travelers, agency or service providers involved in the trip from performing in part or in full the obligations in the contract. By express agreement, this refers to strikes by carrier/transportation and hotel personnel and air traffic controllers, insurrections, riots, prohibitions from government or public authorities, weather, geographic, health or political conditions in the host country. It is also agreed that force majeure suspends for the parties to the contract the performance of their reciprocal obligations. Alongside this, each party bears the burden of all expenses incumbent on it arising under force majeure event. Consequently, travelers shall bear the expenses that might be incurred to allow a trip to continue after the occurrence of a force majeure event.

Claims

Liability

Terms of Sale

OIT HOTELS SARL, with headquarters at 37, Boulevard Dubouchage, 06000 Nice, registered with travel agents' registry under license No. IM006120003.

Surety bond provided by: SOCIETE GENERALE, 29 Boulevard Haussmann, 75009 Paris, France.

Professional liability insurance has been taken out with: ALLIANZ IARD, 87 rue de Richelieu, 75002 Paris, France As per the provisions of Law-decree of June 15, 1994

Our Terms of Sale refer to Decree No. 94-490 of July 15, 1992 implementing Law No. 92-645 of July 13, 1992, which sets out the terms for conducting activities related to the organization and sale of trips or holiday stays.

These general terms and conditions only apply to travel packages (flights and ground-based services reserved for OIT HOTELS' clients).

Excerpt from the French Tourism Code

1. The destination, types, features and categories of carriage involved,
2. The type of accommodation, its location, category and main features, operating permit and tourist category in terms of  regulations and customs  used in the host country,
3. Meals provided
4. The description of the itinerary for tour packages
5. Administrative and health formalities carried out at crossing borders and the deadlines required for doing so
6. Visits, excursions and other services included in the package or which may be available by extra payment
7. The minimum or maximum size of the group making trip or holiday staypossible if subject to a minimum number of participants, the deadline by which the consumer must be informed should the trip or holiday stay be cancelled; this date may not be under 21 days prior to departure
8. The amount and percentage of the price to be paid as a deposit on signing the contract and the schedule for payment of the balance
9. The methods used for revising prices as  set out in the contract as called for under Article 100 of this regulation
10. The terms of cancellation of contract
11. The terms of cancellation as defined by articles 101, 102 and 103 hereinafter
12. All relevant information on the risks covered and the amount of coverage underwritten by the insurance policy covering the consequences of professional liability of travel agencies and the liability of non-profit associations and bodies and local tourist organizations,
13. Information on optional insurance policies with special coverage, in particular, those relating to expenses for cancellation or interruption of a trip, and local medical assistance  in the event of accident or illness

1. The seller's name and address, its underwriter and insurer and the name and address of the organizer
2. The destination(s) of the trip, and, in the case of a package with several legs, the various periods and dates
3. The types, features and categories of carriage used and the dates, times and places of departure and return
4. The type of accommodation, its location, category and main features, operating permit and tourist category in terms of regulations and customs used in the host country
5. The number of meals provided
6. The itinerary for tours
7. The visits, excursions and other services included in the total price of the trip or stay,
8. The total price of the services invoiced and description of any revision in the invoiced amounts on the basis of Article 100 below.
9. A description, if relevant, of any duties or taxes for certain services such as landing, embarkation and disembarkation fees at ports and airports and tourist tax, when not included in the price(s) of the service(s) provided.
10. The deadlines and methods of payment for the prices; in any event, the last payment made by the purchaser may not be less than 30% of the price of the trip or holiday stay and must be made when the travel documents are handed over.
11. The special terms requested by the buyer and accepted by the seller.
12. The methods for the buyer to file a claim with the seller for non-execution or inadequate execution of the contract, which claim must be sent in as quickly as by registered letter with return receipt requested of the seller, and noted in writing, if necessary, to the trip organizer and the relevant service providers.
13. The deadline for the buyer by which the seller must inform the latter in the event of cancellation of the trip or holiday stay due to a minimum or maximum number of participants as set out under item 7 of Article 96 above.
14. The terms of cancellation of the contract.
15. The terms of cancellation as defined by Articles 101, 102 and 103 below.
16. All relevant information regarding the risks covered and the amount of guarantees underwritten in the insurance policy covering the consequences of the professional civil liability of the seller.
17. Information on coverage and the coverage amount under the insurance policy covering the consequences of the seller's professional liability.
18. Information (the policy number and name of insurer) on the insurance policy covering some cases of cancellation by the buyer and information on the assistance contract with special coverage, in particular, repatriation expenses in the event of accident or illness. In the latter case, the seller shall remit to the buyer a document stipulating at minimum the coverage that is included and excluded.
19. The deadline for buyer to inform the seller in the event of transfer (sale) of the contract,
20. Agreement to give the buyer in writing at least ten days prior to departure the following information:
    a) The name address and telephone number of the seller's local representative or, failing this, the names, addresses and telephone numbers of local organizations which may help the consumer should any difficulties arise, or failing this, a telephone number which will enable the consumer to get in touch the seller as quickly as possible
    b) For trips and stays abroad by minors, a telephone number and address so direct contact with the child or the person in charge at the holiday location may be established.

Article 99
The buyer may transfer the contract to a transferee who fulfills the same conditions as he or she does in order to take the trip or holiday as long as the contract has not yet given rise to effect. Unless there is a stipulation that is more favorable to the transferor, the transferor must inform the seller of his/her decision by registered letter with acknowledgment of receipt requested at the latest seven days before the beginning of the trip. In the event of a cruise, this period is extended to fifteen days. This transfer of contract is not subject to prior authorization by the seller.

Article 100
When the contract contains the express possibility of price revision, within the scope of Article 19 of the aforementioned July 13, 1992 Law, it must state the exact method of calculation of said upward or downward revision, the price changes, and, in particular, the amounts for carriage and related fees, the currency/cies that might have an impact on the price of the trip or holiday, the portion of the price the change applies to, and the foreign exchange rate(s) used as a reference in setting the prices in the contract.

Article 101
When, prior to the departure of the buyer, the seller is forced to change one of the basic items in it such as such as a significant rise in price, the buyer, without prejudice to his/her right to claim for damages that may be incurred, and after being so informed by the seller by registered letter with acknowledgment of receipt, the buyer may:

• either cancel the contract and obtain the immediate refund of all amounts paid without a penalty,
• or accept the change or substitute trip proposed by the seller. An amendment to the contract stipulating the changes is then signed by both parties. Any price decrease is deducted from any amounts outstanding due by the buyer, and, if the payment already made by the latter is greater than price of the service change, the extra amount shall be returned to him/her prior to the departure date

Article 102
In the case provided for under Article 21 of the July 13, 1992 Law, when, prior to the departure of the buyer, the seller cancels the trip or holiday, he/she must inform the purchaser by registered mail with acknowledgment of receipt. The buyer, without prejudice to his/her right to claim damages, shall receive an immediate refund from the seller of any amounts paid with no penalty, and, in this case, the buyer receives an indemnity at least equal to the penalty he/she would have had to have paid, had the cancellation been a this his/her behest on this date. The provisions under this article shall not obstruct in any way an out of court settlement, the purpose of which is for the buyer to accept a substitute trip or holiday proposed by the seller.

Article 103
When, after the departure of the buyer, the seller is not in a position to provide a major portion of the services called for under the contract, representing a significant percentage of the price paid by the buyer, the seller must do immediately take the steps below, without prejudice to claims for damages incurred: - either propose services to replace the services that have been scheduled and by possibly accepting to pay an extra price, and, if the services accepted by the buyer are inferior in quality, the seller must refund the difference in price as soon as the buyer returns, - or, if the seller is not able to propose a substitute service or if said services are turned down by the buyer for a valid reason, the seller shall provide the buyer with travel tickets, at no extra price, to ensure his/her return under similar conditions to the place of departure or any other place accepted by both parties

OIT HOTELS – Travel Agency - 37 boulevard Dubouchage, 06000, NICE, France – Tél Réservation : +33 (0)1 70 95 67 67 - Fax : +33 (0)4 93 62 04 39

Web :
www.mauritius-seychelles.com
www.dubai-abu-dhabi.com
www.luxury-hotels.co.uk
E-mail : info@oit-hotels.com

A French corpation (S.A.R.L.) with capital of 25, 000 euros - R.C.S. NICE 532-202-736 Matricule Atout France : IM006120003 - TVA : FR 54 53 22 02 736 Siret : 532-202-736 00015 - Code APE : 7990Z Surety Bond: SOCIETE GENERALE – Professional Liability Insurance: ALLIANZ IARD contract no. 48259391

Please Note: OIT HOTELS is an online travel agency and does not have premises in Nice for receiving clients.